Store Policy

                                                                                        

• We do not have a brick-and-mortar location. All of the shoes are available online only.

• We are licensed for all of the organizations and colleges that we manufacture shoes for. You can review their vendor's list on their official website.

• The shoes in our collection are medium width only. DO NOT ORDER IF YOU WEAR WIDE WIDTH SHOES.

• Shoes are on the website during pre-order only. If you can not view the shoes, pre-order has closed and we are not accepting orders. 

                                                                                                 

 

      PREORDERS

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• Pre-order will be offered several times per month. The same designs will not be offered every pre-order. We will send an email when pre-order opens and closes. 

• All of our shoes are made when pre-ordered. We will only manufacture the shoes that are pre-ordered. We do not order extra. Please subscribe to our website to stay abreast of pre-order dates and times. Once pre-order closes, the shoes are removed from the website. We can not accept orders outside of the pre-order timeframe. 

• If we accidentally order extra inventory, we will send an email to all subscribers allowing them to purchase the shoes before they are destroyed. 

• We will offer an ESTIMATED ship date for our pre-ordered shoes. There are times that the manufacturer will complete the shoes before or by  the ESTIMATED date. The ESTIMATED date is usually 30 days before the guaranteed date. If they are not completed by the ESTIMATED, the shoes are guaranteed 4 months from the date that the order is placed. You must agree that you understand this before you are allowed to purchase the shoes. Example: Shoes ordered January 4 are guaranteed by May 4. If your shoes are not shipped to you by the guaranteed date, you will be offered a refund and the next customer on the waiting list can purchase the shoes.  

• If there is a delay for any preorder item, we will notify via email regarding the status of the preorder items. Please make sure that you are subscribed to the website.

•  If shoes have a different ship date, but on the same order, all shoes will ship at the same time.

• No refunds. No exchanges. All sales are final. Unlike clothes, shoes can harbor fungi.  It is extremely contagious to others. Fungi can live in shoes from 12 to 20 months. We refuse to resell you a pair of shoes that we have accepted as an exchange and expose you to a foot fungus. 

• If we are not pleased with the quality of the shoes, when we receive them from the manufacturer, we reserve the right to cancel the order and refund your money. If you are refunded, Paypal, Sezzle and Afterpay funds are returned to your account immediately. Credit cards payments are refunded to your financial institution immediately, but, your financial institution has a time frame of 5-10 business days before they process the credit to your account. Please read their terms and conditions for the correct timeframe. 

• No cancellations on already placed orders. 

• The shoes have a manufacturer warranty of six months from the date of purchase for items purchased at full price. Any shoes purchased during a clearance/discount sale are not warrantied.  You understand that they may have manufacturer defects/flaws. Our only guarantee is that they have not been worn by another customer. 

• No switching/swapping items on already placed orders, that applies to orders that have not been shipped. You will be charged the $65 cancellation fee once the manufacturer has cut the leather to make your custom shoes. 

• PLEASE TAKE YOUR TIME! ENTER YOUR SHIPPING AND EMAIL ADDRESS CORRECTLY DURING CHECKOUT. IF YOU ENTER THE INCORRECT INFORMATION AND THE ITEM IS RETURNED, YOU WILL HAVE TO PAY THE FEE TO HAVE THE ITEM SHIPPED AGAIN.  

• WE WILL NOT BE ABLE TO ANSWER EMAILS ABOUT AVAILABILITY AND RESTOCKS. PLEASE JOIN THE EMAIL MAILING LIST TO BE NOTIFIED WHEN RESTOCKS ARE MADE.

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     SIZING

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• All of the shoes in our online store are medium width. We do not carry narrow or wide width shoes.  Just like with any other shoe company, all sizes will not fit the same.  A size 9 in our shoes may fit differently than a size 9 at another shoe store. We highly recommend that you purchase your shoes based off of your CM size, not just your shoe size.  This will ensure an accurate fit. 

• DO NOT ORDER IF YOU WEAR WIDE WIDTH SHOES. YOU WILL BE UNABLE TO RETURN THE TOO TIGHT SHOES.

• If you are unsure of your size, please refer to our sizing guide under the About section. 

• If the shoes are not offered in half sizes and you wear a half size, we recommend that you not order the shoes. If you are determined to place an order we suggest that you size up. This is merely a suggestion. Understand that by sizing up the shoes can be too big. If you size down, they can be too small. Again, we can only suggest a size. You will be unable to return or exchange the shoes either way. It is our recommendation that you not order the shoes. Always refer to the size chart-guide to determine your true size. 

• Each pair of shoes in our online store have a size chart shown with the product. Please look at the CM size on the size chart and compare it with the CM size listed in your shoes. This can be found on the outside of the box or the inside of the shoes. This will assist you in determining the best size to order. 

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     SHIPPING

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• Each shoe in our online catalog is custom made when your order is placed. The timeframe for processing and shipping is 90 BUSINESS days/4 months from the date of purchase. This timeframe can be extended, if there is a US Customs inspection or a shipping delay by the carrier.

• Once your item has been shipped, please allow 3-5 business days (not including weekends or holidays) for items to ship.  All orders are shipped via USPS (US Postal Service), Monday through Friday (excluding holidays). A tracking number will be emailed to you once your order is shipped. USA delivery is within 3-5 business days after the order ships. International orders, please allow up to 15-20 business days for your order to arrive after the tracking number is emailed to you. Please also check with your local post office or customs after 10 days as the package may be held there. Longer delays may apply if you did not enter your full and complete shipping address. 

• If you have NOT received a tracking number after 5 business days, please check your junk/spam then email us to inquire about your order. If you have any questions, please contact using the "Contact Us" page or via email at Customercare@bceshoes.com Please include your full name and order number for faster service. 

• Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handled through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at www.usps.com, or (800)275-8777.

• If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office regarding any delivery issues, as we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and mis-deliveries MUST be handed through the U.S. Postal Service.

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                          ***We are required to display this image to show that we are approved to sell Delta Sigma Theta Sorority, Inc. items online.***

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